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FAQ
About Us
- · Where is your company Based?
- · Do you have a retail store?
- · Do you have a catalogue?
- · Do you wholesale goods?
Contact Us
- · Can I contact you over the phone?
- · What email address should I use to contact you?
- · What is your postal address?
Delivery
- · How long does delivery take?
- · How much is delivery?
- · Can I track my item?
- · How do I know if my item has been dispatched?
- · What courier do you use for deliveries?
- · Can someone else sign for my delivery?
- · Can I change the delivery address?
- · Do you deliver to my country?
- · What if I'm not home when it's delivered?
Payments
- · Is it safe to order online?
- · Do you accept gift vouchers?
- · Can I use a different payment method?
- · When will my card be charged for my order?
Products
- · Are all your products genuine? · Will you be getting more?
- · Can I get more information on a Product?
- · The item I bought is now in sale, can I get the difference refunded?
Your Order
- · I'm new, how do I order?
- · How do I check if an item is in stock?
- · How do I know if my order was successful?
- · Can I use my discount code more than once?
- · Do you gift wrap orders?
- · You haven't replied to my query?
- · My order contains a faulty item?
- · You have sent me the wrong item?
- · Can you confirm you have received my return?
- · Part of my order is missing?
Returns
- · How do I return an item?
- · What is your returns policy?
- · How long will it be before I get a refund?
- · How long will it be before I get an exchange?
- · Who pays for return postage?
- · Can you confirm you have received my return?
- · Why have you not refunded the delivery charge?
- · I have been refunded less than I was expecting?
About Us
We are a Hong Kong Company, based in Hong Kong. Our postal address is GlitteringShop99 Inc., Flat D, 5/F 16 Chik Chuen Street, Tai Wai, N.T., HONG KONG.
No, we are a pure online eCommerce shop with proven experience in start business in eBay.
We do not currently produce a catalogue, as both our products and stock levels change daily.
No, we do not wholesale goods, we are a online retail operation.
Contact Us
Can I contact you over the phone?
Yes, please call us on +852 6278 3208 any time between 9am-6pm, Hong Kong Time, we do sometimes experience a high volume of calls, as such please be patient if you can not get through straight away.
GlitteringShop99 Local Time (HKT/GMT+8):
What email address should I use to contact you?
GlitteringShop99@gmail.com is the contact to use. This address is dedicated to queries regarding orders and purchases and will allow us to answer your questions as quickly as possible. We aim to answer all email within an hour.
Our postal address is GlitteringShop99 Inc., Flat D, 5/F 16 Chik Chuen Street, Tai Wai, N.T., HONG KONG.
Delivery
On orders placed before 4.00pm we guarantee the item(s) will be dispatched the same day, via HongKongPost Airmal and delivered Next Working Day. This is of course dependent on payment and stock availability. If the order is placed AFTER 4pm on Friday, the order will be dispatched the following Monday for next working day delivery on Tuesday.
The last order date for Christmas for HK delivery is 4pm on 22nd December. The last order date for International Delivery is 2pm on 20th December.
All our orders are sent Next Working Day Guaranteed as delivery on International orders is based on weight. Please see our Shipping section of further Information.
Yes, we do provide the registered mail services and it can be trackable. Please got to
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
If you place your order AFTER 4pm on a Friday, your order will not be trackable until it has been collected from us the following Monday
How do I know if my item has been dispatched?
All orders placed before 4.00pm (GMT +8) will be shipped that day, dependant on payment and stock availability. You will receive a dispatch confirmation via email, sent to the email address on your online account.
What courier do you use for deliveries?
We use HongKong Post services – AirMail, Express Mail.
Can someone else sign for my delivery?
HongKongPost Register Mail Service requires somebody at the delivery address to sign for the package, it needs have to be the addressee. The signature is electronically logged for security.
Can I change the delivery address?
On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has already left our office, then the delivery address cannot be changed.
We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on International orders.
What if I'm not home when it's delivered?
If HongKongPost are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Mail depot. HongKongPost Mail will leave a card at the delivery address, which will have instructions of collection.
Payments
Yes, we use Paypal, industry standard SSL encryption to protect your details. Potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all payment, to ensure the authenticity of each card payment. By pay thur PayPal, you are fully protected by the purchase protection, for details, please click
Yes, we accept valid GlitteringShop99 Gift vouchers. Online gift codes are only accepted for online orders. We do not accept any Gift Vouchers other than our own official GlitteringShop99 vouchers.
Can I use a different payment method?
No, we do not accept any other payment method other than those listed above.
When will my card be charged for my order?
Due to the nature of Paypal payments system, the full cost of the order will be charged to the card as soon as it is placed. Having said that, you are getting Paypal protection when buy online.
Products
Are all your products genuine?
Yes, we are licensed stockists of all our products, and they are ALL 100% authentic.
Due to the limited nature of some of the products we stock we can often sell out very quickly. We do Sometimes re-stock of classic or popular items, and if you would like to ask about a product, size or colour that is not shown, please email, or call our web team on +852 6278 3208 and they will be happy to help.
Can I get more information on a Product?
If you require any additional information on any of the products on our website please email, or call our web team on +852 6278 3208 and they will try to provide you with all the information you require.
The item I bought is now in sale, can I get the difference refunded?
Unfortunately it is very difficult for us to know if and when something will go into sale. As a result if something does go down in price after you have purchased it, we are unable to refund the difference.
Your Order
At GlitteringShop99 we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us or buy as a guest.
For someone who register, it will obtain more incentives, as we encourage customer to be registered. This us a very simple process and will ensure you can quickly and safely make orders. Once you have created your account, browse the site; either using the categories listed down the side, our search function, or by looking at our most recently added products. Select your size, and add the item to your cart. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
How do I check if an item is in stock?
With some of our more popular items, due to the high rate of sales online there may be some discrepancies. We will try to inform you as soon as possible via email if a product is out of stock, however if you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +852 6278 3208.
How do I know if my order was successful?
If your order is successful you will receive an automated email to confirm your order has been received, and is being processing. This means the payment was successful, however if an item is not in stock, we will contact you as soon as possible to resolve the situation. If the product is in stock and there are no other problems, you will receive an email confirming your item(s) have been dispatched.
Can I use my discount code more than once?
This depends on the type of code you have received; you will be made aware of this upon receipt of your code.
Yes, at this time gift-wrapping is an option provided by GlitteringShop99. It needs to be instructed before payment and get our webteam support via email at glitteringshop99@gmail.com. This gift wrap services is a chargable services and depends on the package size and weight.
You haven't replied to my query?
We try to respond to any queries as quickly as possible, however sometimes there may be delays. As a small independent company we occasionally receive multiple queries at peak times. In such instances we are still trying to provide all our customers the best possible service, but it may take more time. We ask for your patience, but we appreciate how frustrating it can be to have to wait for a response. If you email us again we will give you a call back to address any problems and update you on the progress of your enquiry.
My order contains a faulty item.
If for some reason your order contains a faulty item please contact the sales team immediately and they will assist you in returning the item. When we receive the item back we will replace the item, offer an alternative, offer a refund, or in some cases send the item back to the manufacturer for repair. This however is not valid if the item has been abused.
You have sent me the wrong item.
If you have been sent the wrong item please follow the returns procedure and return it to us. We will send the correct item back out to you and reimburse posting costs you may have incurred in sending the incorrect item back to us. If the item is out of stock for any reason, we will contact you to arrange an alternative.
Can you confirm you have received my return?
We will try to handle your return as quickly as possible, and you will be notified by email when the return has been processed. We recommend that to make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to call us on +852 6278 3208 and check if we have received your return.
An item could be missing from your order for several reasons, more often than not because one item was out of stock. In this case you will have received and email stating this and/or your invoice will be marked as being part complete, and you will have been refunded for the item that was not in stock. If this is not the case, please give us a call and we will do all we can to help.
Returns
For information on returning an item please Click Here.
For information on returns an item please Click Here .
How long will it be before I get a refund?
As long as the returned items meet our refunds criteria, your refund will be with you 24-48 hours after your return is processed.
How long will it be before I get an exchange?
After your return has been processed, as long as we have the exchange items on stock you should receive them within 7 - 14 working days. The overall expected time for an exchange can be up to 14 working days from us receiving the item.
You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us.
Can you confirm you have received my return?
We will try to handle your return as quickly as possible, and you will be notified by email when the return has been processed. We recommend that to make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to email us at glitteringshop99@gmail.com and check if we have received your return.
Why have you not refunded the delivery charge?
Unfortunately we cannot return the original Postage & Packaging charges paid by you if you require a refund, so all refunds are MINUS this amount.
I have been refunded less than I was expecting?
In some cases we reserve the right to apply a restocking and handling fee, to cover bank charges and admin costs. Please refer to our Terms and Conditions for full details.
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